How can we help?

We offer $9.99 flat-rate shipping within Canada and the U.S., and orders over $99 + tax qualify for free shipping in both countries. Estimated standard delivery is 5 to 8 business days for both Canada and the United States.

We also offer international shipping to most countries worldwide. Shipping charges will be calculated and displayed at checkout based on your location.

For more information on shipping, please visit Shipping & Returns.

If you wish to guarantee your order will be shipped on or before Christmas day (Dec 25, 2025), the last day of placing your orders is:

-USA:December 15 (For Alaska and Hawaii: December 9)

-Canada: Local Zone: December 15. Regional Zone: December 10. National Zone: December 5

-International:December 2

As much as we’d like to help, because orders are processed very quickly, we're unable to make any modifications or cancel your order once it's processed.

Your Flexible Spending Account (FSA) and Health Savings Account (HSA) can be used to purchase eligible health-related Incontinence and Menstrual products, as well as G Tube Care products. While we try to present accurate information, we cannot guarantee that products are eligible for reimbursement. Please check with your benefits provider prior to purchasing. To be reimbursed for FSA/HSA eligible products, use your credit or debit card to pay for your items and submit the receipt to your benefits provider.

Yes! Menstrual pads, tampons, and menstrual cups are zero-rated for GST/HST across Canada, meaning you do not pay federal tax when purchasing them. Some provinces with HST may offer rebates for the provincial portion.

We accept the following payment methods: ShopPay, Google Pay, PayPal, and Credit Card. For flexible payment options, we also offer Sezzle for U.S. and Canadian customers

Lil Helper will guarantee workmanship and materials in a properly cared for product for one year from the date of purchase. Our warranty covers all components of our products including the snaps, lining, elastic and waterproofing. 

The warranty is extended to the original purchaser of the products only. ‍Proof of purchase from an authorized retailer is required if you have not purchased your product directly from this site.‍‍ Except in cases of manufacturing or component defect, this guarantee does not fit related leaking, odor or normal wear/tear or inappropriate undoing of the snaps. We have provided a video explaining the correct procedure for undoing the snaps.‍ 

More info in this video. 

Warranty is void when:

-The washing instructions have not been followed.

-The product has been altered.

-Any of the following has been used in conjunction with the use/care of the product:

-Water temperatures exceeding 140°F or 60°C

-Fabric softeners

-Any caustic substance

-Diaper rash and other creams/ointments/medications

-Product was a free gift from Lil Helper, as part of a promotional package.‍No refunds are available on bundles, kits, trials and sale items.

Refunds and exchanges will only be issued for any unused and unwashed products that can be re-sold, except in the case of manufacturer defect. 

Lil Helper shipping costs for the original order will be deducted from the refund in cases where FREE shipping has applied. 

Shipping and handling costs are not refundable.‍

We require a proof of purchase for all exchanges and replacements, as well as a photograph of the item, if the item is not being returned. 

We will only accept products purchased from an approved Lil Helper retailer or from our website.‍ 

Return refunds and exchanges do not include shipping costs and must be made within 30 days of purchase.

Exchanges are allowed if:

-The items were bought from our website directly. We cannot do any exchanges for products bought from any other resellers or vendors.

-The products are in brand new condition with the packaging still on.

-The products have never been worn or washed. Just as you would want to be sure that all the products received from us are brand new, we want to give that same peace of mind to all other customers.

-The package is sent back within 30 days of you receiving the package.

‍The shipping charges to our warehouse will be at the customers expense. We suggest that you use a tracked shipping service so you can be sure that the package was received at our warehouse.

China and Canada.
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We make our T-Shirt wipes locally in Toronto, Canada from material that would otherwise go to waste. The rest of our products are ethically manufactured in China - Mohammed personally and regularly visits our factory to ensure Kind Capitalism is practiced from start to finish when it comes to Lil Helper products!

Apart from the known fact that we are terrible businessmen, there are several other reasons that have contributed to this seeming lack of judgement
○ We don’t make our consumers pay our office rent, if you didn’t already know, we don’t have an office. We operate from a Starbucks / Second Cup/ Tim Hortons until asked to make room for paying customers. I also pretend to do work at home.
○ Profits are not our only motivation to provide good products. We need profits to sustain, but we know that profitability will not be possible if we don’t give our products good value. By keeping costs low, we encourage more people to use our & contribute to the cloth diapering movement.
○ Hoping that more people will subscribe to our message we will eventually make our money in volume sales/karma (winning a lottery!!!!) if not through high margins.

A. Our products are not cheap- they are inexpensive/ affordable/ reasonably priced- not cheap. Cheap is the stuff you buy from your local Dollar Shop that comes apart in two uses.
We keep our costs low by optimizing our resources like inventory, staff & logistics, buying and selling local products as much as possible, not having a brick and mortar shop or high initial start-up costs which would require us to invest in machinery that we don’t really need.
‍
Once we do all this- we pass the savings to our community rather than have ginormous profit margins. But in all honesty, we will not sell anything, not even a single item, that that we are not comfortable using on our own children. We aim to roll in cash one day and thus religiously buy lottery tickets

Before washing:

-Remove any solid “stuff” and open snaps or zippers.

-For blood or heavily soiled items that may stain or smell, rinse under cold running water until the water runs clear before storing for wash day.

-Pretreat any cream- or oil-based stains with a drop of blue Dawn dish soap. Hand wash and rinse thoroughly.

-Wash soiled products every 3 days to prevent odor and bacteria buildup.

-Small or delicate items should always be washed inside our mesh laundry bag to prevent them from getting lost or stuck in your machine.

For a deep clean (pee, poop, or puke):

-Pre-wash: Short cycle, warm water (up to 140°F / 60°C) with the recommended detergent (we suggest Tide Original, Line 1).

-Heavy Duty Wash: Long cycle, warm or cold water with proper detergent amount (we recommend Tide Original; adjust based on load size). Adding other items to create a full load helps ensure proper agitation.

For everyday, lighter messes (spilled snacks or pre-rinsed items):

-Use a regular cycle, cold or warm water (up to 140°F / 60°C), with the usual amount of detergent.

Important tips:

-Do not use bleach, fabric softeners, or castile/coconut-based soaps; these can reduce absorbency or damage waterproof materials.

-Air-drying is best for your items. Never leave them in the dryer, as heat can weaken silicone, adhesives, and waterproof fabrics, helping your product last longer.